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Thumbs Up for Hobbyking Support

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Old 06-25-2013, 01:44 AM
  #51
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Default RE: Thumbs Up for Hobbyking Support

Used to be that Americans lauded free enterprise.

How times change.
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Old 06-25-2013, 02:13 AM
  #52
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Quote:
ORIGINAL: bogbeagle

Used to be that Americans lauded free enterprise.

How times change.
I really must learn to use the english language more efficiently..

You said more in two lines than I did with a hundred...

+5
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Old 06-25-2013, 03:01 AM
  #53
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Quote:
ORIGINAL: Bob Pastorello

I wasn't going to post here at all, considering the overwhelming number of RCU folks who call users of HK unspeakable-names and low-lifes for being anything from un-patriotic to blasphemous for daring to use a Chinese hobby supplier.I know Rob2160 ; his word is beyond reproach in my book. He is a person of integrity *AND* objectivity.Today, I received order number 71 from HK. Four days from online order to door (US warehouse).I have had ONE order with a parts issue - something left out of a box - yes, it took quite a while, but using the online support system, and playing by HK's ''rules'', it worked out.I have had two orders with payment issues where confirmations/credits didn't match up.....ONE on line customer service chat session, and both were fixed within two days.I am on a fixed income. I like to buy what I believe is the best value/quality/performance/reliability for my $$. There are similar US distributors I buy from using the very same criterion. There are sometimes issues with those companies also.I am not attempting to sway anyone's opinion about HK, as I know that is a futile effort for those who are not influenced by others' experiences.I am hopeful that guys would give others the benefit of the doubt about their honesty before discrediting their opinions and experiences.
Thanks for the words of support Bob, hope the helis are treating you well.
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Old 06-25-2013, 03:06 AM
  #54
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Default RE: Thumbs Up for Hobbyking Support

You guys will soon notice there are the same handful of HK haters that will jump into any thread regarding Hobby King and drop the same "no service, junk products, they hire shills" bombs. They just state their opinions in the forum of a factual statement, as is common on these forums,, but have no stats or proof to backup those opinions or claims. It doesn't matter how many times you make a reasonable counter argument debunking their claims, they just disregard it. Their claims are like gravity,, weak but persistent, always trying to drag you down. What motivates them is still a mystery, I've found it's best just not to engage them
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Old 06-25-2013, 03:31 AM
  #55
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Quote:
ORIGINAL: scale only 4 me

You guys will soon notice there are the same handful of HK haters that will jump into any thread regarding Hobby King and drop the same ''no service, junk products, they hire shills'' bombs. They just state their opinions in the forum of a factual statement, as is common on these forums,, but have no stats or proof to backup those opinions or claims. It doesn't matter how many times you make a reasonable counter argument debunking their claims, they just disregard it. Their claims are like gravity,, weak but persistent, always trying to drag you down. What motivates them is still a mystery, I've found it's best just not to engage them
Yes very good advice that I think I will adopt that approach in future.
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Old 06-25-2013, 08:26 AM
  #56
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Quote:
ORIGINAL: scale only 4 me

You guys will soon notice there are the same handful of HK haters that will jump into any thread regarding Hobby King and drop the same ''no service, junk products, they hire shills'' bombs. They just state their opinions in the forum of a factual statement, as is common on these forums,, but have no stats or proof to backup those opinions or claims. It doesn't matter how many times you make a reasonable counter argument debunking their claims, they just disregard it. Their claims are like gravity,, weak but persistent, always trying to drag you down. What motivates them is still a mystery, I've found it's best just not to engage them

For fairness lets invert the above and say "You guys will soon notice there are the same handful of HK supporters that will jump into any thread regarding Hobby King and drop the same "Hobby King has the best products and shipping and customer service on earth'' bombs. They just state their opinions in the forum of a factual statement, as is common on these forums,, but have no stats or proof to backup those opinions or claims." That stement is a very broad brush and works either way.

I did not get the chance to respond regarding HK's shipping so I will now. The time the post office took to process and deliver my package to the United States is about standard, no argument. The people I was refering to who are claiming to get their Hobby King orders in less than 10 days are here in the United States, not in Australia. I don't know what shipping is like there but I have also seen a lot of complaints about HK from Australians complaining about shippng, crummy customer service, and waiting eons for a part that was promised but never arrived.

I have bought products in the past from Hobby King so this was not based on one order but many where they have done exactly the same thing, they held my money for seven days (on this particular order, longer on others) and changed dates on their customer info page to make it look like they didn't. Pretty cheesy if you ask me.

( I realize not everyone is an American so if you are not please ignore this part)
I don't hate HK, I do however support US hobby companies and I do encourage Americans to buy American . I realize that much of the product is made in China but it is still putting dollars into the US economy. US hobby dealers and distributors also offer superb customer service at prices that in many cases are the same as, or only slightly more than HK when you factor in shipping, wait time, and failure rates.


Enjoy that great customer service and be sure to let us know when it doesn't work.

Gotta fly now...

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Old 06-26-2013, 01:08 AM
  #57
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Default RE: Thumbs Up for Hobbyking Support


Quote:
ORIGINAL: topspin

Quote:
ORIGINAL: scale only 4 me

You guys will soon notice there are the same handful of HK haters that will jump into any thread regarding Hobby King and drop the same ''no service, junk products, they hire shills'' bombs. They just state their opinions in the forum of a factual statement, as is common on these forums,, but have no stats or proof to backup those opinions or claims. It doesn't matter how many times you make a reasonable counter argument debunking their claims, they just disregard it. Their claims are like gravity,, weak but persistent, always trying to drag you down. What motivates them is still a mystery, I've found it's best just not to engage them

For fairness lets invert the above and say "You guys will soon notice there are the same handful of HK supporters that will jump into any thread regarding Hobby King and drop the same "Hobby King has the best products and shipping and customer service on earth'' bombs. They just state their opinions in the forum of a factual statement, as is common on these forums,, but have no stats or proof to backup those opinions or claims." That stement is a very broad brush and works either way.

I did not get the chance to respond regarding HK's shipping so I will now. The time the post office took to process and deliver my package to the United States is about standard, no argument. The people I was refering to who are claiming to get their Hobby King orders in less than 10 days are here in the United States, not in Australia. I don't know what shipping is like there but I have also seen a lot of complaints about HK from Australians complaining about shippng, crummy customer service, and waiting eons for a part that was promised but never arrived.

I have bought products in the past from Hobby King so this was not based on one order but many where they have done exactly the same thing, they held my money for seven days (on this particular order, longer on others) and changed dates on their customer info page to make it look like they didn't. Pretty cheesy if you ask me.

( I realize not everyone is an American so if you are not please ignore this part)
I don't hate HK, I do however support US hobby companies and I do encourage Americans to buy American . I realize that much of the product is made in China but it is still putting dollars into the US economy. US hobby dealers and distributors also offer superb customer service at prices that in many cases are the same as, or only slightly more than HK when you factor in shipping, wait time, and failure rates.


Enjoy that great customer service and be sure to let us know when it doesn't work.

Gotta fly now...

I can honestly assure you that if I have a bad experience with Hobbyking and it is not resolved in a reasonable manner I will be the first one here warning others..

I don't disagree with you that some people love HK and others hate them for their own valid reasons..

I absolutely have no affiliation with HK other than being a regular customer over the part 3 years.. when I see people bashing HK, I will NEVER jump online and claim they are lying.. I will offer empathy for their bad experience, and then post about my own personal experiences with HK, ..

Not one thing I post on these forums is unfactual.. I only talk about my experiences, good or bad.. maybe I am the luckiest person on earth, or maybe its because I research every product I buy from HK, Ebay, or any other online store and if there is more than one negative comment about it I won't buy that item..

From HK I only buy products that have 5 star reviews from other customers and favourable discussions or even product reviews by other customers on youtube..

I am completely certain that some items on HK are junk, I will never buy those items because customer reviews make them easy to identify..

But there are junk items in every hobby shop too.. and in a hobby shop, nobody will tell you its junk until you come home and realise it yourself..

Anyway, sorry if I got a little heated with you, please accept my sincere apology, Enjoy your flying and good luck with all your future purchases..

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Old 06-26-2013, 05:32 AM
  #58
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Quote:
ORIGINAL: topspin
For fairness lets invert the above and say ''You guys will soon notice there are the same handful of HK supporters that will jump into any thread regarding Hobby King and drop the same ''Hobby King has the best products and shipping and customer service on earth'' bombs. They just state their opinions in the forum of a factual statement, as is common on these forums,, but have no stats or proof to backup those opinions or claims.'' That stement is a very broad brush and works either way.
Yeah, 2 wrongs still never make a right, and your inversion doesn't happen near as often as my version, when it's obvious the same 3 guys come into every thread and accuse the OP of being a shill, then they stand back and act as if they are fair minded,, ya can't have it both ways.
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Old 06-26-2013, 12:35 PM
  #59
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Quote:
ORIGINAL: scale only 4 me

You guys will soon notice there are the same handful of HK haters that will jump into any thread regarding Hobby King and drop the same ''no service, junk products, they hire shills'' bombs. They just state their opinions in the forum of a factual statement, as is common on these forums,, but have no stats or proof to backup those opinions or claims. It doesn't matter how many times you make a reasonable counter argument debunking their claims, they just disregard it. Their claims are like gravity,, weak but persistent, always trying to drag you down.
Yes, it must be a huge conspiracy!

Everyone knows that HK has top quality products and the best service in the industry!
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Old 06-26-2013, 05:17 PM
  #60
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Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re :Re:Re:Re:Re:Thumbs Up for Hobbyking Support

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Old 06-27-2013, 03:11 AM
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Default RE: Thumbs Up for Hobbyking Support

To chime in and I have posted this before - I have purchases items from HK and to date only a few minor problems and the products were so cheap I tossed them if they failed. Everything has shipped timely to me and I have not had to use HK customer support so my experience has been positive. The old saying, "You get what you pay for" does not always follow as folks imply. I have some items from HK that were half or one third the price of competitors and have had outstanding performance.

Maybe I am like Rob and lucky. I do research everything VERY thoroughly before I buy. I have a "risk" margin and that is as far as I go. An example would be that I don't purchange engines from HK. It is a personal preference for me and does not mean HK engines are junk. [8D] There are guys that I fly with that have purchased large amounts of items over the years from HK and they pretty much got it down when it comes to HK.
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Old 06-27-2013, 01:32 PM
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I have been sitting here for an hour waiting for a support specialist to answer my request for a chat. Good thing that I had other things to do sitting here. (5:30pm EDT)

So, I say HK Live OnLine Chat is horible (not just this experience) and this is the worst time. Hope someone helps soon. They need more people to handle the load and flexibility to handle surges.

To be sure: I am not complaining about HK, just the level of service on-line.
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Old 06-27-2013, 04:03 PM
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Default RE: Thumbs Up for Hobbyking Support

If all else fails....reboot!

I've experienced similar issues with HK's chat, and the quickest remedy is to logout, and the repeat the login.

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Old 06-27-2013, 05:10 PM
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Default RE: Thumbs Up for Hobbyking Support

I happen to be an experienced professional... did that twice... so there, that was not the problem... they have not responded to my e-mail from the chat system either. They don't have enough support people on the system.

Quote:
ORIGINAL: ssautter
If all else fails....reboot!
I've experienced similar issues with HK's chat, and the quickest remedy is to logout, and the repeat the login.
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Old 06-28-2013, 02:17 AM
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Deleted. Posted in wrong thread... Blame the Ipad..

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Old 06-28-2013, 03:31 AM
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Quote:
ORIGINAL: on_your_six

I happen to be an experienced professional... did that twice... so there, that was not the problem... they have not responded to my e-mail from the chat system either. They don't have enough support people on the system.

Quote:
ORIGINAL: ssautter
If all else fails....reboot!
I've experienced similar issues with HK's chat, and the quickest remedy is to logout, and the repeat the login.
Yet they are able to find the time to do this. Explains a lot about them.

[youtube]http://www.youtube.com/watch?v=R0lbSLYG-uw[/youtube]

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Old 06-28-2013, 05:04 AM
  #67
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Default RE: Thumbs Up for Hobbyking Support

You're right Brian,, how dare they make a goofy promo video like many other companies do [:@]
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Old 06-28-2013, 05:23 AM
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Quote:
ORIGINAL: flyinwalenda


Quote:
ORIGINAL: on_your_six

I happen to be an experienced professional... did that twice... so there, that was not the problem... they have not responded to my e-mail from the chat system either. They don't have enough support people on the system.

Quote:
ORIGINAL: ssautter
If all else fails....reboot!
I've experienced similar issues with HK's chat, and the quickest remedy is to logout, and the repeat the login.
Yet they are able to find the time to do this. Explains a lot about them.

[youtube]http://www.youtube.com/watch?v=R0lbSLYG-uw[/youtube]

Haven't you ever had fun with your work colleauges?

That video has been around for ages.. I have always failed to understand how a small handful of people can see it as a negative for HK..

Watch the vid closely and tell me you can't find at least one thing that is funny?

For me that video shows :

1. Hobbyking is REAL, operated by REAL people in a REAL building.. (A lot more people than I had actually expected)
2. They don't take themselves too seriously
3. They KNOW how to have FUN.
4. This time I understood the signifcance of the Koala..

If anything it just made me like Hobbyking more..

I hate going into Hobbyshops where staff are serious and condescending. Never smiling and appearing annoyed if you ask them a question... Yep been to a few like this,, in Australia, Europe and the USA..






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Old 06-28-2013, 05:37 AM
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Quote:
ORIGINAL: scale only 4 me

You're right Brian,, how dare they make a goofy promo video like many other companies do [:@]
They can do anythying they want ! Customer no-service is one of the things they do best. They should celebrate that !

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Old 06-28-2013, 11:06 PM
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Quote:
ORIGINAL: flyinwalenda


Quote:
ORIGINAL: scale only 4 me

You're right Brian,, how dare they make a goofy promo video like many other companies do [:@]
They can do anythying they want ! Customer no-service is one of the things they do best. They should celebrate that !

Which brings me back to the reason I started this thread... Some people post about HK having poor support.. but the one time I needed it myself they were fast, easy and helpful.

If HK doesn't work for you then don't use them.

No need to worry about Customer support then..
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Old 06-30-2013, 08:00 AM
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Quote:
ORIGINAL: on_your_six

I happen to be an experienced professional... did that twice... so there, that was not the problem... they have not responded to my e-mail from the chat system either. They don't have enough support people on the system.

Quote:
ORIGINAL: ssautter
If all else fails....reboot!
I've experienced similar issues with HK's chat, and the quickest remedy is to logout, and the repeat the login.

It's not that they don't have enough people, the online support system is contracted out. The problem is thet they have so many problems and complaints that they simply can't deal with them in a timely or reasonable manner. Anyone who thinks they have good customer support is either dreaming or getting compensated to say so because everyone knows they have the worst customer service in the industry.
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Old 06-30-2013, 05:29 PM
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Default RE: Thumbs Up for Hobbyking Support


Quote:
ORIGINAL: topspin


Quote:
ORIGINAL: on_your_six

I happen to be an experienced professional... did that twice... so there, that was not the problem... they have not responded to my e-mail from the chat system either. They don't have enough support people on the system.

Quote:
ORIGINAL: ssautter
If all else fails....reboot!
I've experienced similar issues with HK's chat, and the quickest remedy is to logout, and the repeat the login.

It's not that they don't have enough people, the online support system is contracted out. The problem is thet they have so many problems and complaints that they simply can't deal with them in a timely or reasonable manner. Anyone who thinks they have good customer support is either dreaming or getting compensated to say so because everyone knows they have the worst customer service in the industry.
I personally don't care one way or another about HK.
A few years ago, I ordered 4 lipo batteries, got them in the expected time, got the expected quality.
I probably won't order from them again. Or I might, dunno.

But, we have several guys in our club who do use HK and are generally at least happy enough
to keep ordering.

One guy, a former CEO of a large company, who knows all about CS and everything else
about running a large business uses them, and recently had occasion to use HK's CS. He was satisfied,
and I know he is a tough customer.

Topspin, based on what I have read in these forums, and especially
your thread in this forum a few weeks ago concerning HK's FUBAR FBL system,
I am convinced you have no clue, and/or have some personal vendetta against HK.
In other words, ZERO credibility.
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Old 06-30-2013, 07:55 PM
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Quote:
ORIGINAL: 804


Quote:
ORIGINAL: topspin


Quote:
ORIGINAL: on_your_six

I happen to be an experienced professional... did that twice... so there, that was not the problem... they have not responded to my e-mail from the chat system either. They don't have enough support people on the system.

Quote:
ORIGINAL: ssautter
If all else fails....reboot!
I've experienced similar issues with HK's chat, and the quickest remedy is to logout, and the repeat the login.

It's not that they don't have enough people, the online support system is contracted out. The problem is thet they have so many problems and complaints that they simply can't deal with them in a timely or reasonable manner. Anyone who thinks they have good customer support is either dreaming or getting compensated to say so because everyone knows they have the worst customer service in the industry.
I personally don't care one way or another about HK.
A few years ago, I ordered 4 lipo batteries, got them in the expected time, got the expected quality.
I probably won't order from them again. Or I might, dunno.

But, we have several guys in our club who do use HK and are generally at least happy enough
to keep ordering.

One guy, a former CEO of a large company, who knows all about CS and everything else
about running a large business uses them, and recently had occasion to use HK's CS. He was satisfied,
and I know he is a tough customer.

Topspin, based on what I have read in these forums, and especially
your thread in this forum a few weeks ago concerning HK's FUBAR FBL system,
I am convinced you have no clue, and/or have some personal vendetta against HK.
In other words, ZERO credibility.
What can I say, your friend has not yet had a significant problem. If you read all of the RC forums you will find that HK gets far more complaints than any other hobby supplier. As for a vendetta? No, but I do dislike any company that takes such egregious advantage of their customers and then just thumbs their noses at them. It's your money so spend it where you like. I'm just trying to keep the uninitiated from finding out the hard way by getting ripped off by Hobby King.

I have no idea where your credibility comes from but since this is the internet you have no more than I do.
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Old 07-01-2013, 02:54 AM
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Default RE: Thumbs Up for Hobbyking Support


Quote:
ORIGINAL: topspin


Quote:
ORIGINAL: 804


Quote:
ORIGINAL: topspin


Quote:
ORIGINAL: on_your_six

I happen to be an experienced professional... did that twice... so there, that was not the problem... they have not responded to my e-mail from the chat system either. They don't have enough support people on the system.

Quote:
ORIGINAL: ssautter
If all else fails....reboot!
I've experienced similar issues with HK's chat, and the quickest remedy is to logout, and the repeat the login.

It's not that they don't have enough people, the online support system is contracted out. The problem is thet they have so many problems and complaints that they simply can't deal with them in a timely or reasonable manner. Anyone who thinks they have good customer support is either dreaming or getting compensated to say so because everyone knows they have the worst customer service in the industry.
I personally don't care one way or another about HK.
A few years ago, I ordered 4 lipo batteries, got them in the expected time, got the expected quality.
I probably won't order from them again. Or I might, dunno.

But, we have several guys in our club who do use HK and are generally at least happy enough
to keep ordering.

One guy, a former CEO of a large company, who knows all about CS and everything else
about running a large business uses them, and recently had occasion to use HK's CS. He was satisfied,
and I know he is a tough customer.

Topspin, based on what I have read in these forums, and especially
your thread in this forum a few weeks ago concerning HK's FUBAR FBL system,
I am convinced you have no clue, and/or have some personal vendetta against HK.
In other words, ZERO credibility.
What can I say, your friend has not yet had a significant problem. If you read all of the RC forums you will find that HK gets far more complaints than any other hobby supplier. As for a vendetta? No, but I do dislike any company that takes such egregious advantage of their customers and then just thumbs their noses at them. It's your money so spend it where you like. I'm just trying to keep the uninitiated from finding out the hard way by getting ripped off by Hobby King.

I have no idea where your credibility comes from but since this is the internet you have no more than I do.
If HK was really as bad as you say,
do you really think they could stay in business as long as they have?
Do you really think there are so many "uninitiated" (newbies?) who don't "know" what you know, who keep HK afloat because of their ignorance?
Can you understand the implications of the answers to my questions?
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Old 07-01-2013, 08:03 AM
  #75
topspin
 
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Default RE: Thumbs Up for Hobbyking Support

Quote:
ORIGINAL: 804


Quote:
ORIGINAL: topspin


Quote:
ORIGINAL: 804


Quote:
ORIGINAL: topspin


Quote:
ORIGINAL: on_your_six

I happen to be an experienced professional... did that twice... so there, that was not the problem... they have not responded to my e-mail from the chat system either. They don't have enough support people on the system.

Quote:
ORIGINAL: ssautter
If all else fails....reboot!
I've experienced similar issues with HK's chat, and the quickest remedy is to logout, and the repeat the login.

It's not that they don't have enough people, the online support system is contracted out. The problem is thet they have so many problems and complaints that they simply can't deal with them in a timely or reasonable manner. Anyone who thinks they have good customer support is either dreaming or getting compensated to say so because everyone knows they have the worst customer service in the industry.
I personally don't care one way or another about HK.
A few years ago, I ordered 4 lipo batteries, got them in the expected time, got the expected quality.
I probably won't order from them again. Or I might, dunno.

But, we have several guys in our club who do use HK and are generally at least happy enough
to keep ordering.

One guy, a former CEO of a large company, who knows all about CS and everything else
about running a large business uses them, and recently had occasion to use HK's CS. He was satisfied,
and I know he is a tough customer.

Topspin, based on what I have read in these forums, and especially
your thread in this forum a few weeks ago concerning HK's FUBAR FBL system,
I am convinced you have no clue, and/or have some personal vendetta against HK.
In other words, ZERO credibility.
What can I say, your friend has not yet had a significant problem. If you read all of the RC forums you will find that HK gets far more complaints than any other hobby supplier. As for a vendetta? No, but I do dislike any company that takes such egregious advantage of their customers and then just thumbs their noses at them. It's your money so spend it where you like. I'm just trying to keep the uninitiated from finding out the hard way by getting ripped off by Hobby King.

I have no idea where your credibility comes from but since this is the internet you have no more than I do.
If HK was really as bad as you say,
do you really think they could stay in business as long as they have?
Do you really think there are so many ''uninitiated'' (newbies?) who don't ''know'' what you know, who keep HK afloat because of their ignorance?
Can you understand the implications of the answers to my questions?

"If HK was really as bad as you say,
do you really think they could stay in business as long as they have?"

I think their business has taken quite a tumble as a direct result of all of the complaints and the documented poor service that so many customers have received.

"Do you really think there are so many ''uninitiated'' (newbies?) who don't ''know'' what you know, who keep HK afloat because of their ignorance?"

Emphatically yes. I think noobs are their bread and butter customers who make a few purchases but once they get burned they discover that there are a dozen other vendors both here in the US and in China who have cheap prices, great service, and won't rip you off.

"Can you understand the implications of the answers to my questions?"

Of course I understand and quite frankly your statement sounds a bit like an attempt at a veiled threat. Is it?

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